Akumin

  • Patient Account Supervisor

    Job Locations US-TX-Dallas
    Type Full-Time
    ID
    2020-4271
    Updated Date
    1/10/2020
    Address
    7920 Beltline Road
    Hours
    9 am - 6 pm Mon - Fri
  • Overview

    Patient Account Supervisor

     

    The Patient Account Supervisor oversees the department that is the organization’s liaison between the patient (or patient’s relatives) and the healthcare provider.  The primary function of the Patient Account Supervisor is to ensure the department is handling patient questions, complaints, and concerns while also being able to explain policies and procedures to the patient.  The department is required to be familiar with a variety of concepts, practices, and policies including but not limited to patient and insurance billing.

    Responsibilities

    Patient Account Supervisor

    • Overseeing the Patient Account Representative’s
    • Ensure inbound calls are handled timely, efficiently, and appropriately
    • Explain patient balances and collect payment from patients
    • Review patient information to determine why claims were not paid, update accordingly and resubmit. Notate accounts with current actions and follow up appropriately
    • Communicate with appropriate Clinic Administrator (CA) regarding patient complaints
    • Communicate with posting and billing departments regarding possible errors on patient accounts.
    • Research and communicate to Collection Manager procedures to help Collections operate more efficiently and improve days outstanding.
    • Communicates to Collection Manager any concerns and issues impacting collections of outstanding receivables or the company.
    • Cooperates and maintains good rapport with staff, clients and Management team.
    • Maintain a professional approach with confidentiality. Assures protection and privacy of health information as attained through written, electronic or oral disclosures.
    • Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as company policies and procedures.
    • Other duties as assigned

    Qualifications

    Patient Account Supervisor

    • 1-2 years of Healthcare and/or customer service experience required
    • Bilingual (English/Spanish) is required
    • Ability to problem solve and think critically while handling a large volume of calls daily.
    • Healthcare billing knowledge
    • Professional appearance and demeanor are required
    • Knowledge various insurance plans and providers Finish
    • Knowledge of Federal and State regulations related to Healthcare billing.
    • A full understanding of customer service and insurance follow-up process is preferred
    • Knowledge of CPT & ICD-10 is preferred
    • Excellent communication and verbal skills including proper grammar.
    • Excellent interpersonal skills including conflict management
    • Ability to multi-task and work well under pressure
    • Strong leadership and organizational skills
    • Advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirements.
    • Intermediate skills in Microsoft Office (Word, Excel)
    • A commitment to excellent customer service as well as a positive proactive attitude.
    • 10-key by touch and type 50-60 wpm

    Education

    • High School Graduate or equivalent; Bachelor’s preferred

     

    Other Skills and Abilities

    • Familiarity with current software packages such as Microsoft Word, Excel and Outlook
    • Medical terminology familiarity
    • Familiarity with billing practices and guidelines

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