The Scheduling Specialist Supervisor assists in overseeing the operations of the Scheduling Department and provides quality customer service to patients as well as offer administrative support to Shared Services staff.
Act as the liaison between Imaging employees and internal/external customers as issues arise
Assist with Imaging employee schedules & assignments to ensure all centers and carriers are adequately covered
Fill in to perform tasks when staff is out, or department is behind. May require additional or flexible hours.
Responsible for compiling and updating imaging reference guides for different carriers.
Foster communication between Shared Services and imaging facilities to help improve workflow and quickly resolve any issues. Escalate as appropriate
Assist Director in completing OIG Monthly Reports
Enter new providers in RIS
Assists in identifying opportunities for streamlining
Monitors TBS/OTS, Inbound/outbound call queues, and the fax folder to ensure that it is being worked appropriately
Assists with new hire interview/screening
30, 60, 90 Day audits for new hires
1-3 or more years of prior scheduling experience is required;
Prior Supervisory Experience is preferred;
Must be articulate, professional, and have excellent customer service skills;
Excellent verbal and written communication skills are required;
Multi-tasking skills are essential;
Must be reliable, flexible and motivated;
Bilingual (English/Spanish) is a plus.
Able to accept accountability and demonstrates a willingness to seek solutions
Knowledge of ICD-10 is preferred
High school Graduate or equivalent. Advanced degree preferred.
Other Skills and Abilities Familiarity with current software packages such as Microsoft Word, Excel, Outlook, Fuji RIS, and Imagine Billing Software.
Physical Requirements Fingering, picking, pinching, typing or otherwise working primarily with fingers rather than the whole hand as in handling.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally in all other sedentary criteria are met.