• Help Desk Technician

    Job Locations US-FL-Palm Harbor
    Type Full-Time
    ID
    2019-3633
    Updated Date
    6/11/2019
    Address
    36463 US Hwy 19 N
  • Overview

    Help Desk Technician 

     

    This entry level IT Help Desk Technician will help support the IT Department in being responsible for maintaining IT systems and infrastructure, assisting end users, and working with operational staff. 

     

     

    Responsibilities

    Help Desk Technician

     

    Requirements and Responsibilities but not limited to the description mentioned

    • Provides support to end users on a variety of issues:
    • Identifies, researches, and resolves technical problems
    • Travel between multiple regions for onsite support
    • Responds to telephone calls, email and personnel requests for technical support.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Expected to solve general printing issues, and handle imaging projects to roll out new systems.
    • Troubleshoot all support issues for the company (hardware/software/network)

    Qualifications

    Help Desk Technician

    • 1 year of experience or 4 year degree
    • Minimum of an associate's degree and certifications in a related area
    • Able and willing to travel up to 20-30% of the time to local centers
    • Able and willing to travel at minimum once a month to Tampa region
    • Minimum basic knowledge of the field’s concepts, practices, environments, and procedures
    • Able to manage and multitask on several projects at once to deliver top level support to our end users.
    • Excellent customer skills are expected at all times to end users by our first line support individuals to create a positive view of the IT dept.
    • Familiarity of Microsoft Domain and Exchange environment
    • Communication of technical and non-technical information to users of all experience levels
    • Support of multi-facility enterprise
    • Valid driver’s license and current auto insurance

    Desired Skills

    Microsoft AD / Exchange, Freshdesk Ticket system, WAN/LAN Networking over MPLS, VPN setup (IPsec/SSL PTP and client), Firewall operation and configuration, Operating Systems Server/Workstation and Windows/Linux, Microsoft Word, Microsoft Excel, Microsoft Outlook, RIS/PACS systems, VoIP, VNC/DameWare/RDP/TeamViewer, Hyper-V/VMWare, VBScript/PowerShell 

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