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IT Support Specialist

IT Support Specialist

ID 
2017-2409
# of Openings 
..
Job Locations 
US-PA-Philadelphia
Posted Date 
11/17/2017
Category 
Administrative
Min Compensation 
Max Compensation 
Commission 
..

More information about this job

Overview

IT Support Specialist 

 

The IT Support Specialist will help support the IT Department in being responsible for maintaining IT systems and infrastructure, assisting end users, and working with operational staff. 

 

 

Responsibilities

IT Support Specialist 

 

Requirements and Responsibilities but not limited to the description mentioned

  • Provides support to end users on a variety of issues:
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Expected to solve general printing issues, and handle imaging projects to roll out new systems.
  • Troubleshoot all support issues for the company (hardware/software/network)

Qualifications

IT Support Specialist 

  • 5 years of experience in the field or in a related field.
  • Minimum of an associate's degree and certifications in a related area
  • Able and willing to travel up to 30-40% of the time to centers in the surrounding areas
  • Minimum intermediate knowledge of the field’s concepts, practices, environments, and procedures
  • Able to manage and multitask on several projects at once to deliver top level support to our end users.
  • Excellent customer skills are expected at all times to end users by our first line support individuals to create a positive view of the IT dept.
  • Management of Microsoft Domain and Exchange environment
  • Communication of technical and non-technical information to users of all experience levels
  • Support of multi-facility enterprise
  • Relies on experience and judgment to plan and accomplish goals.
  • Ability to perform a variety of complicated tasks.
  • May lead and direct the work of others.
  • A wide degree of creativity and latitude is expected

Skills

Microsoft AD / Exchange, Freshdesk Ticket system, WAN/LAN Networking over MPLS, VPN setup (IPsec/SSL PTP and client), Firewall operation and configuration, Operating Systems Server/Workstation and Windows/Linux, Microsoft Word, Microsoft Excel, Microsoft Outlook, RIS/PACS systems, VoIP, VNC/DameWare/RDP/TeamViewer, Hyper-V/VMWare, VBScript/PowerShell